Being a first time homeowner, I wasn't sure what to expect, but I didn't need to worry at all, Charlotte took care of everything, and was very organized and communicated every step of the way. Even after we closed I've contacted her for help with certain items and she's been super helpful and awesome. If I ever have a need for another realtor, she's my contact- hands down!
She has guided us through every step in an honest and open fashion. And she works at lightening speed... always very prompt and courteous. She helped us close a deal overnight! She is also great at negotiations and made everything very stress free. Not only has she helped us find our dream home, she has also become our friend in the process. If you want your dream home, work with Charlotte. There will be no chance for any disappointment!
Not only is she knowledgeable, but extremely patient and provided great explanations for our sometimes redundant questions. Never once did we see any signs of frustration from her and she always remained positive. She's got the perfect demeanor to be a real estate agent and potentially one who can train other Redfin agents. We are almost waiting on pins and needles for any of our friends to ask us "Hey, do you know a good real estate agent?" We'd jump at the chance to refer Charlotte.
With the current market the process was not easy but Charlotte always did whatever she could to make us feel at ease. Her follow through on every aspect was very much appreciated.
Adding to the uncertainty of being first-time homebuyers, we were also renting a home that would require us to terminate our lease agreement early should we purchase a home before the expiration of our contract. Enter the EastBayPro Team of Kevin and Naomi Kieffer. Let me start off by saying Kevin and Naomi are without a doubt experts in the business of real estate. Buying, selling, renting, flipping, investing, property management…you name it, they know it. With that being said, we came across Kevin’s phone number when we drove passed a house we thought we might be interested in viewing. Kevin was the listing agent for the property and within a couple of short hours after speaking to him over the phone, we were back at the property and he was showing us the home. Kevin did a great job and was extremely knowledgeable of the property he showed us but in the end it was too small for our family’s needs. We later decided to have EastBayPro Team represent us as our buyer’s agent and we made a wise decision in doing so. Kevin was always responsive in that whenever a property came on the market that we were interested in, all we had to do was give Kevin a call and he was there to show us the property within hours. We also spent a day with Kevin in which he showed us properties that he thought we would be interested in. I would like to note that we have four small children and they were with us at every showing. Kevin was great with them and had more patience with them than we did. It was on this day, that we found the house we fell in love with and Kevin was on top of putting an offer in for us immediately. The house was a short sale and as complicated as these transactions can be, they made it happen. We worked mostly with Naomi after our initial offer and as great as Kevin was, Naomi was even better (Sorry Kevin but your wife has you beat). Naomi was extremely responsive to any questions or concerns we had. When problems came up during the inspection process, Naomi was on top of it and was able to negotiate the price down beyond what we were expecting. Excellent job! Naomi was extremely organized and made the process, all the way through closing, run very smooth. But their service didn’t stop there. After closing, Kevin called our property management company for the house that we were leasing to see what it would take to break our lease earlier and minimize any penalties. Throughout the homebuying process, Kevin and Naomi fully represented our best interests and we believe that they went above and beyond what most agents would do for their clients. Two thumbs up for the EastBayPro Team of Kevin and Naomi as we would highly recommend!
He coordinated with the contractor and the property manager and made this all happen and we got top dollar, to boot. It was an excellent experience all around and I would highly recommend Kevin and Naomi to anyone looking for a real estate agent.
Even though buying a house can be frustrating, they kept us motivated and always kept us up to date with current listings. They were also able to place in a home in the exact neighborhood we wanted. If I ever had to purchase a home again, I would definitely use Kevin and Naomi, and would highly recommend them to anyone looking to purchase a home.
Even though I did not end up renting one of his properties, Kevin continued to follow up with me after my move to ensure that my transition from Arizona went well. He also sends me properties from time to time in case I'm looking again or have any friends in need of a home. He's great!
She was incredibly professional and efficient, and was present at every step of the process. She was responsive, patient, and available regardless of the day or time I had a question. I've done a few real estate transactions, and I can definitely say that she made the process of buying a property much easier. I highly recommend Charlotte to anyone looking to purchasing their dream home.
She was very organized and stayed on top of our extra complex process, and we closed on time. She advocated and negotiated with our best interest in mind and made the process a lot smoother.